Trust can’t be prescribed—but it can be designed.
The health system’s history of harm has left deep scars. From patient care to public health outreach, communities are demanding more than access—they’re demanding accountability. In the Re/Designing Trust in Action Lab, health professionals, system leaders, and community advocates come together to rebuild relationships through equity-centered strategies. Co-design solutions that restore dignity, improve outcomes, and make trust a measurable part of healthcare delivery.
Example Trust Redesign Opportunities in Health and Healthcare:
Patients from BIPOC and immigrant communities report recurring dismissal of symptoms and pain, but feel there’s no safe channel for accountability.
Providers rely on diagnostic algorithms that underdiagnose certain conditions in Black, Indigenous, and Latino/a/e/x patients, exacerbating health disparities.
Communities with histories of medical racism (e.g., sterilization, experimentation, neglect) avoid care due to deep mistrust.
Patients experiencing trauma report feeling retraumatized by chaotic, impersonal, and security-heavy ER environments.
Vaccine campaigns and public health alerts are met with skepticism and misinformation in underinvested communities.
Health apps and patient portals often fail to serve low-literacy users, older adults, and uninsured patients, thereby widening the digital divide/apartheid.
Hospital boards and leadership teams lack input from the very communities most impacted by health disparities.
Healing Starts with Trust.
For patients to heal, they must first be heard. In a field marked by racial, gender, and disability disparities and institutional harm, this Action Lab brings together health providers, public health leaders, and patient advocates to co-create systems of care rooted in dignity, equity, and trust. It’s time to treat trust as a health outcome.
Across four powerful days, reimagine systems of care alongside the people they’re meant to serve. Develop policies, protocols, and healing-centered practices that respect lived experiences, address past harms, and rebuild trust in institutions that have too often caused harm. Health and healthcare can heal—but only if we redesign them for dignity and equity.
The Re/Designing Trust Action Lab: Health & Healthcare will culminate in co-created trust-based interventions that will be publicly disseminated to drive industry-wide systems change.
This is not a retreat. It’s a reckoning. Walk in with a problem. Walk out with a plan—and a community.
Rebuilding Trust in Health & Healthcare Begins Here.
By the end of the Re/Designing Trust Action Lab: Health & Healthcare experience, graduates will receive:
Invitation to the Institute of Equitable Design and Justice online network, including a private online community of practice for the Re/Designing Trust Lab alumni
Alumni-only virtual gatherings
Access to Lab Report Newsletter
Certificate of Completion
Name acknowledgment in sector-specific Re/Designing Trust in Action Lab Trust Report
Bonus: Redesigners for Justice™ Participation Pin and Sticker
Bonus: Equity-Centered Community Design™ 1.0 field guide (by Creative Reaction Lab)
Bonus: Nature of Trust Bio 360 Report (by Biomimicry 3.8 & Biomimicry for Social Innovation)
$2,444 per person
$444 or $0 for Living Impact Expert
Buy One, Sponsor One: Each full-price registration covers your tuition and also sponsors a complimentary ticket for a living expert—an individual directly impacted by the industry of focus who does not work within it.
During registration, you may nominate a qualified living expert or designate someone to receive your sponsored ticket. Student participants can receive volunteer hours for participation in the program.
If you’re a living impact expert, learn more about and/or apply for a Gertrude Jackson Scholarship (full scholarship) and Jack Burke Scholarship (partial scholarship) below.