Health & Healthcare
Trust can’t be prescribed—but it can be designed.
The health system’s history of harm has left deep scars. From patient care to public health outreach, communities are demanding more than access—they’re demanding accountability. In the Re/Designing Trust in Action Lab, health professionals, system leaders, and community advocates come together to rebuild relationships through equity-centered strategies. Co-design solutions that restore dignity, improve outcomes, and make trust a measurable part of healthcare delivery.
Example Trust Redesign Opportunities in Health and Healthcare:
Patients from BIPOC and immigrant communities report recurring dismissal of symptoms and pain, but feel there’s no safe channel for accountability.
Providers rely on diagnostic algorithms that under-diagnose certain conditions in Black, Indigenous, and Latinx patients, exacerbating health disparities.
Communities with histories of medical racism (e.g., sterilization, experimentation, neglect) avoid care due to deep mistrust.
Patients experiencing trauma report feeling retraumatized by chaotic, impersonal, and security-heavy ER environments.
Vaccine campaigns and public health alerts are met with skepticism and misinformation in underinvested communities.
Health apps and patient portals fail to serve low-literacy users, elders, and uninsured patients, widening the digital divide.
Hospital boards and leadership teams lack input from the very communities most impacted by health disparities.
Healing Starts with Trust.
For patients to heal, they must first be heard. In a field marked by racial disparities and institutional harm, this Action Lab brings together health providers, public health leaders, and patient advocates to co-create systems of care rooted in dignity, equity, and trust. It’s time to treat trust as a health outcome.
Across four powerful days, reimagine systems of care alongside the people they’re meant to serve. Build policies, protocols, and healing-centered practices that honor lived experience, repair past harms, and rebuild trust in institutions that have too often caused pain. Healthcare can heal—but only if we redesign it for dignity and equity.
The Re/Designing Trust Action Lab: Health & Healthcare will culminate with co-created trust-based interventions to be publicly disseminated for industry-wide systems change.
This is not a retreat. It’s a reckoning. Walk in with a problem. Walk out with a plan—and a community.
Rebuilding Trust in Health & Healthcare Begins Here.
By the end of the Re/Designing Trust Action Lab: Health & Healthcare experience, graduates will receive:
Certificate of Completion
Complimentary access to RE/EDU online community of practice
Early access to additional practical learning experiences and resources
Name acknowledgment in sector-specific Re/Designing Trust in Action Lab Trust Report
Bonus: Redesigners for JusticeTM Participation Pin
Bonus: Equity-Centered Community Design 1.0 field guide (by Creative Reaction Lab)
Bonus: Nature of Trust Bio 360 Report (by Biomimicry 3.8 & Biomimicry for Social Innovation)
$2,444 per person
Buy One, Sponsor One: Each full-price registration covers your tuition and also sponsors a complimentary ticket for a living expert—an individual directly impacted by the industry of focus who does not work within it.
During registration, you may nominate a qualified living expert or designate someone to receive your sponsored ticket.
If you’re a living expert, learn more about the Gertrude Jackson Scholarship and Jack Burke Scholarship here.